Support Coordinator Customer Service & Call Center - Thorndale, PA at Geebo

Support Coordinator

2.
9 Chester County, PA Chester County, PA Full-time Full-time $40,000 - $45,000 a year $40,000 - $45,000 a year 4 days ago 4 days ago 4 days ago
Summary:
Liberty Community Connections, a leading organization in Long Term Services and Supports (LTSS), is seeking a dedicated and compassionate Service Coordinator to join our team.
As a Service Coordinator, you will play a crucial role in assisting participants in obtaining essential services required by Community Health Choices (CHC).
Our organization is contracted with all three Managed Care Companies approved by the Pennsylvania Department of Human Services.
Essential
Responsibilities:
Lead the participant-centered planning and service delivery process, ensuring its effective implementation.
Identify, coordinate, and assist participants in gaining access to needed LTSS services and other Covered Services.
Provide information to participants and facilitate access to a range of services and supports, including medical, social, housing, educational, and other resources.
Inform participants about LTSS requirements, the PCSP process, service alternatives, and delivery options.
Advocate for participant rights and assist with the complaint, grievance, and DHS Fair Hearing processes.
Conduct reevaluation of the level of care annually or as needed in accordance with CHC requirements.
Complete required visits, including pop-up visits and triggering events that may involve traveling to multiple consumers' homes in multiple counties.
Work with participants to complete activities necessary to maintain LTSS eligibility.
Advocate for continuity of services, system flexibility, integration, and proper utilization of facilities and resources.
Minimum Education and Experience
Qualifications:
Bachelor's degree in social work, psychology, or related fields.
At least three years of experience in a social service or health care related setting.
Valid driver's license required.
Experience working with people with disabilities or seniors in need of LTSS.
Experience working with a Managed Care company is highly desirable.
COVID-19 Vaccination Policy:
COVID-19 vaccinations may be required depending on the assigned Managed Care Organization (MCO) team.
Job Type:
Full-time Pay:
$40,000.
00 - $45,000.
00 per year
Benefits:
401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Work from home Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
Remote Location:
Chester County, PA (Required) Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.

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